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The following topics were dealt with: service strategy; service innovation; service quality management; service performance evaluation; customer relationship management; service operations management; decision techniques; risk management; data mining; artificial intelligence; service information; e-commerce; Web service; supply chain coordination; and logistics management.
The following topics were dealt with: technology management; business strategy; innovation policy & management; organizational culture; managing IT & e-commerce; R&D and risk management; project management; and knowledge management
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