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The emergence and proliferation of the service economy greatly amplifies the need to thoroughly manage service productivity. The purpose of this study is to evaluate the expressiveness of conceptual modeling grammars for service productivity management as well as to provide directions for future research. Based on authoritative theories on service productivity, we identify a set of evaluation criteria...
This paper, from the concept perspective, with empirical analysis approach, layouts the Application Model of Complete E-commerce Platform (CECP), which is an development of E-commerce and a new mode for Tangible Product (TP) transaction, as well as a new way of TP logistics in the Information Society. The paper summarily narrates CECP structure as a whole, introduces its Matrix Model and its theoretical...
Companies, institutions, and local authorities look for virtualizing all provided services to obtain more profit in terms of productivity, profitability, quality of service, traceability. The main issues are the identification of problems to solve and the choice of adapted solutions. To build these ones, functional and technical profiles must communicate to understand precisely the domain, the problem,...
Japan is currently facing some environment changes, like global competition, deregulations, highly developed information technology (IT), etc., so Japanese firms need to increase their productivity more than ever before and use flexible information systems to survive. Historically, the biggest challenge facing firms is "adaptation" to any environment. The flexibility of information systems...
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