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In this paper we develop a two-period model of an atypical Closed-loop Supply Chain (CLSC) consistent with the DellReconnect project. In our setting, a manufacturer (Dell) sells new products in the first period and faces the threat of cannibalization in the second period from a Goodwill agency, which collects and refurbishes the manufacturer’s goods and sells them as used products. Surprisingly, and...
We study the distribution channel decision of a manufacturer who considers whether to add an online channel (direct channel) to its brick‐and‐mortar retailer (indirect channel). The retailer faces the opportunity to invest in store assistance to help consumers choose products and thus reduce product returns. Special attention is given to the impact of product returns and retailer's store assistance...
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