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The increasing importance of services in high-wage countries calls for a detailed examination of service productivity and complexity in current research projects. This paper describes the development of a measurement model with regard to service productivity and complexity of emergency medical services. While the measurement model of service productivity is partly literature-based, a novel construct...
The emergence and proliferation of the service economy greatly amplifies the need to thoroughly manage service productivity. The purpose of this study is to evaluate the expressiveness of conceptual modeling grammars for service productivity management as well as to provide directions for future research. Based on authoritative theories on service productivity, we identify a set of evaluation criteria...
Mixed Reality (MR) technology has the potential to support the improvement of the service productivity by augmenting the experience and intuition of service users and providers. However, in order to make the MR technology including Augmented-Reality (AR) widespread in the service industry, it is necessary to raise the ease of the social implementation by reducing the costs on sensing and content management...
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