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Improving service quality in the banking sector is essential for customer satisfaction. Decision makers are especially concerned about the time that customers wait before receiving their service. To stay competitive, decision makers have to continuously improve their service quality, measured in terms of suitable performance indicators. In this study, we focus on modelling and analysis of bank queuing...
e-Mail is one of the primary mediums of electronic communication used today. The number of email accounts are expected to go over 4.3 billion accounts by the year 2016 according to the latest email statistic reports. Users receive a bulk of emails on a daily basis and consequently they tend to overlook their inboxes and miss important emails from important people. This email management issue imposes...
Replacing outdated productivity is an important goal of iron & steel industry during 11th five-year period. Based on the policies summary, this paper builds a mixed approach integrating bottom-up into top-down model by using MCP algorithm, and then designs the corresponding replaced rate. Results of simulation shows that: (1)Replacing outdated productivity of small iron & steel enterprises...
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