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Many companies, both large and small, have implemented enterprise resource planning (ERP) systems. The ERP success needs to be evaluated in order to facilitate the improvementefforts in the companies. This is important if companies are to realise the full benefits offered by ERP systems. Most of previous studies on ERP success model were focused to evaluate the systems related dimensions but little...
Enterprise Resource Planning (ERP) systems and firms performance aspects are currently experiencing an increasing interest from both the academic and business communities. Based on the resource-based view (RBV) theory this paper develops a research model to measure and examine determinants of ERP value in regards to the impact on small and medium enterprise (SME) performance. The model gathers industry...
The emergence and proliferation of the service economy greatly amplifies the need to thoroughly manage service productivity. The purpose of this study is to evaluate the expressiveness of conceptual modeling grammars for service productivity management as well as to provide directions for future research. Based on authoritative theories on service productivity, we identify a set of evaluation criteria...
As long as information systems are spread out, many companies attempt to get higher effectiveness by using information technologies and corresponding systems. Distribution and heterogeneousness of information systems, however, give birth to a new management strategy, referred to as collaboration. In order to facilitate collaboration among companies, it is necessary to use a right methodology for modeling...
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