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This paper presents an economic model for productivity of software corrective maintenance. The productivity is modeled using economic value of the maintenance process as the output, and the pre-committed fixed cost and variable cost as input. The relationship of the economic value and these cost components are modeled using analytical theory of investment. The values of corrective maintenance process...
In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called “servitization”, many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced...
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