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In order to slove the current evaluation system's problems of fixed targets, the small scope and the lack of flexibility, this paper established a flexible framework of the evaluation system and introduced a method to filter out the most appropriate indicators. With the module method we constructed the framework of the evaluation system, the framework was composed by a certain number of independent...
Nowadays, the body of literature has been almost unanimous for the needs of sustainable production and consumption. A Product-Service System (PSS) is a promising and prevalent concept for this purpose, selling an integrated offering of products and services, rather than selling a single product. Even PSS has received a great attention in both academia and practice; there has been a lack of research...
The diversity of service activities means that service innovations and innovation organizations may take various forms. In this paper we roughly but practically separate service-enhanced manufacturing enterprise organizations into three organization modes based on the literatures of former researches: strategy-oriented organization, professional organization and network organization according to the...
Competitive pressures are prompting a new-found aggressiveness that questions established service offering and calls for new ways of identifying and satisfying buyers' needs. Services involve customers as co-producers. Therefore, it's necessary to deploy new service development (NSD) considering customer participation. However, it's still void in academic field. In order to fill this gap, we study...
Studies on service quality management is primarily based on the service quality management theories raised in the West in 1980s. Their mutual research perspective is mainly reflected at the business (employee) - customer level, and their study focus is on the technical operational level of enterprises, by solving major issues such as "what should enterprises do to evaluate and improve the services...
This research target is to improve excellence competitive of company, especially Honda Car Showroom residing in South Jakarta area. Supply Chain management represent approach integrative or method where data type used qualitative data coming from answered of questoiner respondent which later will be turned into a quantitative data. Result of this research is Setianita Megah Motor corporation better...
Mass customization is a strategy adopted by organizations in order to offer customized goods and services to customers. The understanding of customers' preferences and their demands for personalization about one product or service and then translate it to the product design & research team is a key point to make mass customization strategy work. In this context, information technology (IT) can...
Service-oriented manufacturing is a new industry model which integrating manufacturing and service. In this paper, the definition of service-oriented manufacturing is introduced. It is pointed out that the development of service-oriented manufacturing will play a key role in upgrading manufacturing sectors and growth of service sectors. Finally, this paper builds a service-oriented manufacturing model...
Today, managers have to evaluate their firm's readiness for mass customization to successfully utilize their knowledge and understanding of the firm and its customers in order to achieve superior performance. In this paper we propose a managerial framework for firm profiling which offers the strategic shift toward mass customization concept. The framework focuses on five general dimensions, most of...
The evaluation of service quality is often carried out via surveys or panel groups aiming to evaluate relatively intangible aspects. In this work we have completed a similar analysis for a Spanish electric company, only with a quantitative orientation, based on discrete choice models with a stated preference perspective. Given the description of the service attributes that are to be evaluated, we...
This paper develops a balanced performance measurement scorecard for a product-service system (PSS) from following four perspectives: customer, finance, business process integration, and learning and growth. The balanced cube framework of performance measurement for a PSS is presented first. Then, the multi-levels balanced scorecard and performance measures is developed and supported by large enterprise...
The flexibility of manufacturing system in mass customization (MC) requires high initial investments, as well as the technologies of information collection and data processing does. To some extent, the bigger scope of customization induces the higher customization cost. We build a game theory model to test the below variables: customerspsila heterogeneous preference, scope of customization, customization...
Modern service innovation might involve more and more participators such as managers, stuffs, R&D members, suppliers, customers and so on. It also makes service innovation become more complex and uncertainly. It enlarges the risk and management difficulty in innovation. This paper creates a process model of service innovation with multi-participator, explores the process properties and relationships...
Creating a successful service offering for a physical product and implementing the services require extensive information exchange across the boundaries of the service provider and client organisations. A change from a transaction-to-relationship-based service model calls for new capabilities from the product manufacturer. This change, however, also offers new possibilities for the utilisation of...
It is the general descipline that, instead of industry economy, service economy has become the main power which promotes the rapid development of the whole society and economy. Especially, modern service industry, whose development is mainly based on the high technology including electronic information technology and the idea of modern management, operation and organization, is of great significance...
Delivering quality customer service has emerged as a strategic imperative for retaining profitable corporate customers. Sharing valuable information is one of service that could effective to enable seller-buyer relationship formation, maintenance and long-term continuation. This paper presents an empirical study that attempts to understand the impact of information sharing service on the corporate...
The performance of the positioning of customer order decoupling point (CODP) directly determines the supply chain lean degree. Focused on its positioning, basic characteristics of CODP upstream and downstream are analyzed. Based on multi-objective, consisting of product function, manufacturing cost and lead time, the positioning of CODP decision-making model is constructed. The entropy technology...
Several major challenges of todaypsilas industrial production, especially in supply chains and production networks with ongoing changes and critical customer demands, can be answered by introducing tracking and tracing services and extending them, over organizational borders, to the entire network in question. The pioneering track-and-trace solutions introduced by large companies can, due to their...
In this century, the main concern of business development is changing from product design to service development. However, the development methodology has not established in the practical economic world. Because the worth of service is judged by user experience, we think the process of Human Centered Design (HCD) is useful for creating the methodology. People do not have clear idea about what kind...
Product quality is traditionally seen as the intersection of customer requirements on the one side and the product characteristics on the other. This classical understanding of quality is insufficient to cover all entrepreneurial conditions. It needs to be enlarged by a holistic, more market oriented view. To cover all economical requirements the articulated and implicated customer demands, the defined...
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