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Service engineering is an emerging interdisciplinary subject which crosscuts business modeling, knowledge management and economic analysis. To better satisfy service providers' profiting goals, the service system modeling needs to take care of both the short and long run customer satisfaction. We believe that the ideology of value driven design fits well for this need. We propose to work towards value...
As an emerging interdisciplinary subject which crosscuts business modeling, knowledge management and economic analysis, service engineering is increasingly demanded to take care of various stakeholders' proting goals of the short run vs. long run. We propose to work towards a value driven design based solution through introducing a form of service design patterns: the service value broker(SVB) patterns...
As the constraints of military security regulations, to the holders of critical knowledge (or group) having inadequate incentive system of property rights and other reasons, the core employees of aviation industry have not high willingness to share for their critical knowledge, especially tacit knowledge generated in R&D, production within a certain range. In this paper, innovative practice have...
Knowledge exchange is the foundation of producer service cluster (PSC), and it is the strong security of PSC to enhance competence. Based on the literature review on industrial cluster, producer service cluster, knowledge network and knowledge exchange, the paper proposes the knowledge network structure of PSC, build the knowledge exchange model of PSC and the three modes of knowledge exchange based...
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