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Adopting the supply chain paradigm, we define customer service as a multifunctional sequence of process activities supported by an intricate tapestry of information technology (IT) and non-IT resources that enable the coordination and communication necessary to create value for the customer. The resource-based view (RBV) serves as our theoretical lens for assessing the strategic contributions of IT...
Today, supply chain management, is one of the most important usable ways by modern companies to earn competitive benefit. Information technology has had very important effect on its development. Also, supply chain, is one of the management substructure bases in electronic business. Since supply chains may be long, complicated and including a lot of foreigner, partners are faced with problems that...
The effective configuration and supply of global resources have become the focus of market competition under the circumstances of globalized economy and internationalized market. The supply chain management serves as the basis to enable the enterprises to win in the competition and it is the key to improving enterprisespsila core competitive power. In order to handle better in the heated competition...
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