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This paper proposes a method employing text mining techniques to analyze e-mails collected at various source. The method inputs the subject and the body of an email and decides a text class for the e-mail. Also, the method extracts key concepts from e-mails and presents their statistical information. The results of numerical experiments indicate that acquired concept relation dictionaries correspond...
The online communities are becoming so popular along with the development of the web but indexing and searching for the discussion data are big challenges to current applications. Topic detection was proposed to solve the problem but the accuracy is still not satisfactory, mainly because key elements are usually implicit or ambiguous which literal content comparison cannot handle. In this paper, we...
There are several invisible domains in knowledge organization system (KOS) that these domains need to investigate for improving our knowledge about them. Simplicity concept, which is emphasized by thesauri construction standards, is one of the important invisible domains in Knowledge organizations. Both the ISO 2788 and BS 5723 command leads thesaurus builders to the use of simple or unitary concepts...
This paper carries out a research into success factors in information system outsourcing projects, based on customer life cycle management theory derived from customer relationship management. In this paper, the author firstly categorizes success factors into four periods in customer life cycle; then uses content analysis to select 52 cases from academic database, build up an analytical framework...
Consumers' loyalty is essential to the enterprises' success in e-commerce. In order to find out which factors have impact on consumer loyalty, a literature review was employed using content analysis and a "7C" model of consumer loyalty in B2C e-commerce was built. Then we did an empirical research to prove the reliability of the model. A questionnaire wad designed and data were collected...
This article discusses the use of pedagogical models and pen-based information and communication technologies (ICTs) as means of designing mobile teaching, studying, and learning (TSL) environments. The specific goal of this case study was to test the educational benefits and usability of the Web-Trace software application, and of a mobile tablet PC with the digital pen. The particular focus of the...
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