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Proceeding from the concepts and capabilities of Knowledge Intensive Business Services (KIBS), this paper analyzes how KIBS service manufacturing enterprises in city circle innovation systems. And for example Wuhan city circle, the paper describes innovation and development of Knowledge Intensive Business Services of the central city - Wuhan. Also pointed out that: in the context of the space hierarchical...
From the perspective of innovation process in services, this paper presents the method of Analytic Hierarchy Process (AHP) and factor analysis for the evaluation of innovation capabilities in knowledge intensive business service firms. Within the proposed methodological approach, a model for the quantitative analysis of innovation capabilities is presented, which includes four dimensions, namely development...
In the era of knowledge-based economy, the contribution of innovation of service enterprises to economic development is growing, but the existing theories are focused on technological innovation of manufacturing enterprises mainly. Comparing to manufacturing enterprises, service enterprises pay more attention to the innovation to satisfy customer demand and accumulate knowledge. This paper establishes...
The Global and South African economy in particular has moved from a manufacturing (product) to a services dominant orientation. As a consequence many South African engineering enterprises are implementing a "servitization" strategy in order to increase the institution's revenue stream. The global services economy is also extremely competitive and very volatile in nature and gaining a competitive...
One significant challenge encountered by researchers interested in services management is that there is no single, comprehensive, and consistently used unifying structure of service. Until recent emergence of Sampson's UST, the status has not been broken through. However, long-term deficiency makes it hard to achieve coherence within the field and creates a barrier to discovering managerial and operational...
Nowadays, services have become the major growth-driver of many economies. In fact, about 75% of GDP of developed countries comes from the service sector so that the global economy is dominated by this sector. A thorough understanding as well as innovative approaches, such as new methods, models and frameworks for a network of services systems is needed in order to succeed in the global economy. For...
Service innovation has become a necessary choice both in manufacturing and service industry. With the reality of service and service industry becoming more and more important, and based on the theory of innovation and business model, this paper analyzes the imperatives of service innovation in manufacturing and service industry and develops an analysis framework of service innovation from the mesoscopic...
The demand for flexible, efficient and customer-supplier cooperative industrial services is becoming more and more important in the current market oriented arena. Under the environment of manufacturing development which trends to globalization and more sophisticated technology links, both the contents and the forms of industrial service should be extended. Based on analyzing industrial service challenges,...
As an innovative manufacturing paradigm and industrial conformation, the appearance and development of service-embedded manufacturing paradigm changed the competitive landscape of each industry. The manufacturing companies are forced to make business model innovation in order to maintain sustaining competitive advantage. Referencing the classification of business model innovation strategy made by...
In the current market environment, the producer services has gradually become a major value added part of the value chain, and all the countries in the world take the producer services as a new economic growth pole. This article unified producer services' own characteristics, and elaborated the necessity and the evolution mechanism of the producer services. The article explored the mode selection...
In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized...
This paper challenges the classification approaches of service innovation which appear since the beginning of service innovation studies. The analysis aims to clarify the typology of service innovation, which helps to build the foundation of further research on service innovation. The approach in this paper is both theoretical and empirical. In the theoretical part we examine the different theories...
The service sector accounts around 70% of the total value add of GDP, yet this sector is still lagging behind manufacturing sector, in terms of overall productivity. This paper sets out to analyze this phenomenon. It first compares these two sectors and identifies the causes for the lag in productivity. It then depicts a vision of how new technologies can be developed to help bring services sector...
Services form a major portion of the GDP of several nations, especially that of the first world nations. These nations also experience high cost of providing services of different kinds. This has resulted in the displacement of non-customer facing services to countries that can offer them at lower prices. Nations have to be concerned about sustaining their economies even as such off-shoring of services...
The services sector, providing eighty percent of domestic employment and GDP, has sustained dramatic growth in size and significance in the last three decades. This growth has in major part been enabled by application of the Information Technology (IT) discipline. Data Surface Mining (DSM) was applied to a recent compilation of 100 major IT companies. It was found that approximately half of these...
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