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Service quality has been a construct of interest in strategic management and marketing research for many years. Nevertheless, the phenomenon of e-commerce service has only been recently introduced. The purpose of this paper is to develop an instrument for measuring service quality in an e-commerce context. In the current study, e-commerce service quality (ESQ) was conceptualized as a multi-dimensional...
Question Answering Systems (QAS) are receiving increasing attention from information systems researchers, particularly those in the information retrieval and natural language processing communities. Evaluation of an information system’s success and user satisfaction are important issues in information systems research, especially for emerging online service systems on the Internet. Although many QAS...
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