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Open and direct communication (“speaking-up”) about errors, bypassed safety rules and risky behaviours among hospital staff is required to avoid patient harm, and it is an essential characteristic of an established safety culture. In German-speaking countries, little is known about speaking-up behaviour among health care professionals (HCPs) in hospitals.Safety concerns and speaking-up behaviours...
Bedeutung der Kommunikation zwischen Arzt und Patient Eine gelungene Kommunikation hat in der Arzt-Patienten-Beziehung nachweislich für beide Seiten Vorteile. Der Arzt muss umdenken, sich auf den informierten Patienten einstellen und ihn in eine Entscheidungsfindung einbeziehen. Gerade in Orthopädie und Unfallchirurgie sind nicht zuletzt Kommunikationsmängel immer wieder Auslöser von Behandlungsfehlervorwürfen,...
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