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The increasing importance of services in high-wage countries calls for a detailed examination of service productivity and complexity in current research projects. This paper describes the development of a measurement model with regard to service productivity and complexity of emergency medical services. While the measurement model of service productivity is partly literature-based, a novel construct...
Productivity is pivotal when assessing the performance of service systems. The aim of this article is to provide a novel benchmarking method to measure productivity. Based on authoritative theories on service productivity, the ontological concepts of four theories of service productivity management are unified. Subsequently, formulations of Data Envelopment Analysis (DEA) are stated to implement these...
Although the early phases of engineering service projects are essential for product success, methods and tools to proactively and comprehensively evaluate the productivity of complex service processes are rare. In this paper the effects of team composition in terms of age diversity and task-related conflict on the outcome of a R&D task are examined in a laboratory experiment. Age heterogeneous...
Productivity measurement in services and particularly in education has always been an issue of concern not only for the education researcher but also for the researchers in economics and services as well as manufacturing industries due to its high impacts associated with the labor productivity in all the sectors and the innovations that the education R&D foster and support. This paper is a...
The emergence and proliferation of the service economy greatly amplifies the need to thoroughly manage service productivity. The purpose of this study is to evaluate the expressiveness of conceptual modeling grammars for service productivity management as well as to provide directions for future research. Based on authoritative theories on service productivity, we identify a set of evaluation criteria...
The development of efficient service projects is a critical success factor for companies. Often this goal can only be realized by developing project plans. The process of planning a service and optimizing the underlying project plan still lacks adequate knowledge and support. Existing approaches are not suitable for an optimization of services with regard to productivity prior to their implementation...
Mixed Reality (MR) technology has the potential to support the improvement of the service productivity by augmenting the experience and intuition of service users and providers. However, in order to make the MR technology including Augmented-Reality (AR) widespread in the service industry, it is necessary to raise the ease of the social implementation by reducing the costs on sensing and content management...
The Manufacturing Industry of Japan in the 20th century was the main player for contribution to GDP and ever supplied eminent quality of products with outstanding productivity. The products "made in Japan" dominated the global market as prestigious trade mark. In this glorious tide, service functions in the manufacturing companies were however, treated subordinate to the products in spite...
Recently, situations surrounding business organizations have been changing rapidly and extensively. Due to the wide availability of broadband Internet in many countries, international division of labor, namely offshoring, has become quite common, and global competition is growing intense. As a result, business organizations must seek to produce added-values and higher efficiency to survive the competition...
Service economy is nowadays a frenzied topic amongst industrial, academic as well as political fields. This paper recapitulates the significance of service economy and summarizes the economic property of China's service sectors via an empirical methodology. Moreover, after statistical analyzing, the paper points out two interesting facts not carefully studied to date around China's service economy,...
As the difference between service and product in essence, it is of great difficulty to define service productivity in academia and practice and many people have arguments on this issue. Based on a lot of desk research, this research summaries the study of previous literatures, analyzes the concept of service productivity, provides nine doctrines in three categories, and explores the background and...
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