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The paper analyzed what affecting O2O e-commerce take-away industry online review in China in recent years, and how these factors work. Also, it obtained the ranking of these factors' influence. The study used Rost CM6.0 to draw some information from a third-party take-away platform, and established a model by using binary logistic regression. Lastly, SPSS was used to analyze data. The results are:1)...
One of the factors that contributes to e-commerce's success, especially in developing countries, is trust. Trust plays a significant role for e-commerce players. To build trust, we need to develop a good reputation. Hence, this research is conducted to examine (identify and prioritize) factors that can develop sellers' reputation in the online market so that sellers would be able to compete and sustain...
As an analysis case study on actual operation of third-party logistics enterprise of department stores in Taiwan, the questionnaire survey of this paper combined with relevant theory and research foundation, and proposes a methodology for conducting a customer-based competitive analysis. The logistics distribution service through competitive position evaluation analysis, confirm the superiority of...
The network group purchasing has become the fastest growing business model today. But with its rapid growth there appears the low customer satisfaction which will lead to the dilemma of this new business model. In this paper, the empirical Study is performed on the influence factors to customer satisfaction of the network group purchasing from three factors, which are system, web site, and business...
Physical distribution service is significant to lowing costs and increasing core competitiveness for a logistics company serving e-commerce. This paper delineates features and functions of a distribution company in an E-commerce context. Then, the paper sets an indicator framework to measure distribution service quality. To do that, this paper employs the AHP method to determine the weight for an...
By analyzing the core elements of logistics capability, a matrix model of logistics capability was constructed, and a chart on enterprise logistics strategic paths was proposed. Based on the theory of the three competitive strategies, this paper states the transitions and distributions of logistics strategic paths under the overall cost leadership, differentiation, and focus strategy, respectively...
With the development of market economy and the continuous influx of foreign enterprises, Chinese enterprises are facing increasingly complex and versatile market environment. Under pressure of market competition, companies begin turning to logistics and hope that through efficient logistics management to improve efficiency throughout the supply chain. Against this background, the third-party logistics...
With rapid development of science and technology and accelerating pace of product replacement, enterprises are facing more and more after-sales service problems of products that have been discontinued or will be discontinued. How to meet the service requirements of these products and minimize the total costs, the order quantity of service parts in the final phase is essential. Service parts have the...
Logistics parks as infrastructures promoting modern logistics, have an extremely important role in the modern logistics system. This article firstly analyses the logistics services process of logistics parks, and finds out the elements of logistics services quality. Then, the paper designs a service quality evaluation model through analytic hierarchy process and fuzzy comprehensive evaluation methods...
Logistics distribution of business model is divided into four categories in the paper. Analyzing the intrinsic properties of all kinds of logistics distribution modes, the paper uses the grey situation decision method to compare with and analyze four main logistics distribution modes. It can help enterprises to choose the right distribution model, reduce costs and improve customer service levels....
In addition to the daily management, planning future logistics service is very important to the third party logistics enterprise. The main contents of planning are analyzing the current logistics service elements and service level; accurately understanding customer expectations and feedback information; dividing customer groups according to the contribution and potential abilities, and formulating...
In recent global business, transportation costs have increased due to the dispersed location of manufacturing and distribution facilities all over the world. For longer distances, multi-modal transportation of roads, rails, ships, and planes is necessary to save on transportation costs. Given an origin and a destination, multiple routes are available, with respective lead times and unit transportation...
Through researching the domestic and overseas literature, the paper puts forward the components of chain store logistics capability and service quality. It also develops a model to study the influence relationship between chain store logistics capability and logistics service quality. The model is developed based on the current situation and problems in Chinese chain store logistics, which not only...
Based on management experimental method, the paper studies logistics customer complaint management. There are two purposes in our research. One is to analyze the factors influencing customer complaining behaviors and the factors influencing logistics service staffs how to deal with complaints. The other is how to choose suitable logistics service staffs. The study is helpful to improve the abilities...
Online shopping is a new mode in the era of e-commerce. That consumers shopping online or not is relevant with business credibility, e-commerce technology and logistics and so on.The paper analyzed the advantages and disadvantages from the consumers' point of view, and corresponding strategies are proposed to solve the problems.
In recent years, China's logistics enterprises are developing rapidly, however, at present most of the services provided by logistics enterprises cannot meet the personalized, diversified needs of customer', and the profits are very low. This paper analyses the present situation and existing problems of logistics enterprises in China from the perspective of supply and demand and put forward the idea...
With the development of E-commerce, so many problems were to appear in the business. Besides how to ensure that protect the safe of business, and another one is the problem of after-sales services in C2C E-commerce. This paper analyzed the environment of C2C E-commerce in China and the current situation about after-sale services at first, and proposed that it is vital to promoting the after-sales...
This paper considers the multi-item replenishment in two-echelon supply chain network with two manufacturers and two retailers. Each manufacturer provides one different product for two retailers. The traditional replenishment model is that each manufacturer supplies products for two retailers respectively. We propose a joint replenishment model in which third-party logistics provider (TPL) deals with...
Logistic enterprises in China is developing quickly. They can help other enterprises lessen storage, reduce cost, save resource consumption and improve the core competence. However, on the one hand, 40% enterprises do not satisfy the logistics service provided by 3PL enterprises. On the other hand, current evaluation method does not consider customer demand. So, 3PL enterprise can not improve their...
The objective of the logistics management and control in a transport enterprise is to plan for the cheapest way to fulfill the transport needs of the customers and to offer the service to the customer so that, at any time, they know where their products are in the transport process. In case of delays in their transports, it is very important to have the possibility of informing customers as soon as...
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