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This article describes a study on the quality evaluation of governmental websites of 20 countries with the highest level of competitiveness. The accessibility assessment was carried out to verify compliance with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) published by the World Wide Web Consortium (W3C). The main goal of this study is to determine whether people with disabilities are able...
Accessibility, quality, and performance of government websites and portals are key issues for e-government programmes. Although the number of government sites has increased rapidly in the past few years, their ultimate success will largely depend on their accessibility, quality and performance. This paper reports the results of an evaluative study of 19 e-government websites and portals using a common...
Audio description (AD) is an accessibility service consistent on describing the visual parts of a film or show through spoken comments inserted where there is no dialogue. This research restricts to AD of pre-recorded content to be TV broadcasted. Different recommendations have been issued by governments, broadcasters and blind associations aimed at regulating AD, and establishing a common quality...
The results of endoscopic retrograde cholangiopancreatography (ERCP) procedures are dependent on the expertise of the involved endoscopist, and the quality of the facility and assisting team. Metrics of these quality issues are now available and should be used to provide information on individuals (report cards) and how they compare with peers (benchmarking).
A service is a time-perishable, intangible experience performed for a customer acting in the role of a co producer. It involves application of specialized competences (knowledge and skills) through deeds, processes, and performances for the benefit of another entity or the entity itself in real world. In economics, service is an intangible and insubstantial commodity and the value of service is expected...
Mobile devices and applications provide significant advantages to their users, in terms of portability, location awareness, and accessibility. A number of studies have examined usability challenges in the mobile context, and proposed definitions of mobile application usability and methods to evaluate it. This paper presents the state of the art of the evaluation and measurement of mobile application...
Sustainability reports bear the potential to improve a company's image and to create competitive advantages, for they influence consumers' buying decisions and the investment decisions of potential shareholders. There are multiple standards and guidelines on sustainability reporting, which, however, mainly relate to the contents of the reports. We argue that due to the stakeholder-focused nature of...
This work describes the use of clinical guidelines in public health care for decision support in a primary care record system. The clinical guidelines were used for decision support in primary care in order to improve the quality of electronic referrals to a hospital. Guidelines were developed by the specialists at the hospital, but the design and the development of the system was done in collaboration...
Design failure mode and effects analysis (DFMEA) is part of any Design for Reliability (DfR) effort to design, develop, and build a large, technologically-challenging product. As there may be many cross-functional teams working on DFMEA at any point in time, management must provide effective oversight and project management skills to ensure that the final product will not only be on time, but also...
This project started as an initiative of a group of university teachers, trying to fulfill the quality requirements requested by the European Higher Education Area (EHEA) for the university system. During two years, they developed a Code of Good Teaching Practices for the Technical area, which intends to achieve excellence teaching competences and to meet quality criteria. The authors decided to elaborate...
Total quality management (TQM) is based on a number ideas and concepts. It means thinking about quality in terms of all functions of the enterprise and is a start - to - finish process that integrates interrelated functions at all levels. The problem appears by defining the ldquototal qualityrdquo term. In this paper, quality is not only meeting customer's requirements, formal and informal, at lowest...
This paper presents an evaluation methodology of quality characteristics of Web-applications using a broad, integrated, engineering-based approach. The authors have identified factors, sub-factors and metrics for the quality of e-commerce based Web-applications from userpsilas point of view. A small, controlled and well planned experiment is conducted in order to evaluate the quality characteristics...
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