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The challenges of adopting agile software development methods vary from one context to another. This work investigates how the European and Asian cultural backgrounds may impact agile practices adoption. The focus is on three countries: Belgium, Malaysia and Singapore. We gathered data about practices, challenges and impediments encountered by software development teams from interviews of 19 practitioners...
ERP education at higher education institutions is a widely debated topic. In this context, challenges for developing countries increasingly become an area of focus. In recent academic discourses and debates there is a clear tendency to highlight the critical factors for a successful ERP education. This research paper tries to broaden the perspective on ERP education by linking critical success factors...
Information Systems require intense collaboration to design, maintain and improve. Research on collaboration and collaboration systems has achieved sufficient maturity and scope where an overall conceptual definition of Collaboration is clearly needed. This paper proposes terminology to bridge between isolated communities of collaboration researchers from various fields, defining key terms and making...
Negotiation between virtual agents and humans is a complex field that requires designers of systems to be aware not only of the efficient solutions to a given game, but also the mechanisms by which humans create value over multiple negotiations. One way of considering the agent's impact beyond a single negotiation session is by considering the use of external “ledgers” across multiple sessions. We...
Service imagery refers to a meaning that can be proposed to customers as a set of values such as the emotional, psychological, socio-cultural or environmental dimensional consumption, going beyond the utilitarian perspective. The notion of service imagery is novel for it being not only for communication but also the elements, resources, and value outcomes in a service value network design. The targets...
We aim at understanding how cultural differences within an organisation contribute to the struggling/failure of EA guided enterprise transformations. Our earlier work, which builds on interviews with enterprise architects, suggests that communication breakdowns act as an intermediary variable between cultural diversity and transformation struggles. This paper discusses to what extent earlier work...
This paper is a follow-up of a previous paper, dedicated to the description of a holistic view of the user experience (UX) model, presenting the refined user experience framework and model within the Experiential Living Labs for Internet of Things (IoT) applications. The holistic model of UX was instantiated for six different use case domains appertaining to the Internet of Things (IoT) based services,...
In today's internet age, online communication appears fundamental in global business dealings and transactions. By using Matsumoto et al. [12] concept of online intercultural adjustment, this study examines online intercultural communication in a Malaysian context. The working definition of intercultural communication, in this study, is based on the works of Kramsch [11] and Asuncion-Lande [2] which...
Business/IT alignment is an important driver of IT-business value, thus, an important topic on researchers' and practitioners' agendas. Achieving alignment is a major goal of IT governance. Accordingly, many articles around alignment have been published. However, they describe a wide range of different sometimes overlapping alignment types. Yet, research depends on precise, unambiguous concepts. While...
Virtual teams have become common in many business settings. Thus, it is important to examine factors that affect their performance. Although much research has been done to this end, the influence of virtual team personality composition on team performance has rarely been studied. In this study, we seek to bridge this gap by theoretically developing and empirically testing a model that captures these...
The mobile Internet business is entering a new era in Japan with the emerging revenue-generating mobile social games. Mobile social games expose some region-specific different behaviors. This is a rich source of new perspectives of cultural behaviors. The analysis of the cultural perspective is shifting its focus from the real-world behavior to the virtual-world behavior. The author proposes a new...
Website Personalization is one of strategic technique in delivering services in online applications. A part of process for building personalization applications is to collect particular information from the user which involves information sharing. However, the awareness about privacy concerns and security threats have caused to non-sharing behavior among the Internet Users. This situation have caused...
Past research suggests that compared to face-to-face (FFC) contact, computer-mediated communication (CMC) is less effective in building trust. Yet there has been little research of cultural differences regarding the role of FFC and CMC in building trust. A study between Chinese and Australian subjects found that eastern cultures (featured by China) and western cultures (featured by Australia) differed...
The Global and South African economy in particular has moved from a manufacturing (product) to a services dominant orientation. As a consequence many South African engineering enterprises are implementing a "servitization" strategy in order to increase the institution's revenue stream. The global services economy is also extremely competitive and very volatile in nature and gaining a competitive...
This paper presents an investigation of innovative communication through examining design characteristics in global e-commerce sites. This investigation is necessary to establish an understanding of the barriers in communicating and implementing of e-commerce on a global level. The paper begins with an overview of current business-to-customer (B2C) e-commerce implementation on the web, and then describes...
Social Web Application (SWA) design and development is a complex process that requires the understanding and coordination of several domains of knowledge. Yet there remain few if any holistic frameworks to manage this process. In this paper we present such a framework, R4. It coordinates and relates the different perspectives that inform the entire SWA design and development process. We base R4 on...
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