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Achieving a smooth flow of work through the system is a goal for many teams and organizations that embrace agile and lean approaches. However, the flow of work faces many impediments as it flows through teams and organizations. Agile and lean approaches can reveal impediments that impact teams and organizations. Often at the start of their agile transition, but also frequently after the initial transition,...
This paper presents a preliminary product-service system (PSS) classification framework, which challenges the existing schemes that have not distinguished services from intangible products. Two recently completed cases in the health information and communications technology sector have revealed new dimensions for PSS classification from the perspective of internal stakeholders, that is those within...
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