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During the last years, many companies established fast IT or digital IT units dedicated to build and operate digital customer-facing services. These units adopted agile methods, new tool chains as well as new organizational settings like BizDevOps teams. BizDevOps teams are responsible for continuously (re-)defining business functionality of certain (micro-)services, (re-)developing and running them...
Goal understanding and communication of requirements are vital for ensuring that large and complex project organizations collaborate efficiently. We have used a design science approach to explore and address the problem of communication for large IT projects. We designed a method for avoiding communication gaps by eliciting information regarding stakeholders and information flows. The MAPS (Mapping...
Today, technology is enabling change in most of our lives. Also, crucial for most of these changes, are software startups whose contributions have led to the creation of a global market, jobs, and some help in fighting the "brain drain" pertaining in most developing countries. However, there is not enough academic literature to guide practitioners on how to leverage the collaborative potentials...
In order for the conduct of collaborative research projects and their outcomes to be valuable for both research and practice it is necessary to successfully address a number of socio-technical challenges in the field of software engineering. Collaborative research involving researchers and practitioners related to software systems have utilised a variety of different research approaches. Adoption...
Interactions between industry and academia are seen as one of the key elements of the quality of higher education and a key element of the system of innovation of the nations. However, there is a widely noted gap between industry needs and the education that new engineers receive. This manuscript presents an open co-working space implemented by the Universidad de Ingenieria y Tecnologia equipped with...
In software development application lifecycle management (ALM) systems are used to support the development process. As these products are tailored for best fitting the applied programs and their actual usage is diverse. Often, this means that products of different vendors are applied, which reduce the reachability between different artefacts and the overall consistency of the system. In this paper...
This research paper analyses the importance of digital transformation within public organisations and its impact on related human resource factors like human resource development, talent and performance management. Since these three dependent variables affect the human resource process in today's organisations, it is seen that the independent variable—digital transformation has a positive effect on...
Collecting a digital footprint of data from one's everyday activities is becoming an information source for preventive health care. Wearable sensor technologies combined with mobile phone applications offer an interesting way to collect and monitor personal activity data for personal use, in addition to providing information for wellness and health care professionals. In this paper we present our...
Socio-technical systems are systems where autonomous humans and computational entities collectively collaborate with each other to satisfy their goals in a dynamic environment. To be resilient, such systems need to adapt to unexpected human behaviours and exogenous changes in the environment. In this paper, we describe a framework for the development of social-technical systems where adaptation is...
Internships have become an important system to bring students, companies and universities closer. It has also become one of the first preferences of students when it comes to complementing their education. However, in a globally connected world, mobility is a great value, being required by most of the professionals. In this way, the concept of virtual internships is being developed as an innovative...
We discuss a fully featured multienterprise business process plattform (ME-BPP) based on the concepts of agent-based business processes. Using the concepts of the subject-oriented business process (S-BPM) methodology we developed an architecture to realize a platform for the execution of distributed business processes. The platform is implemented based on cloud technology using commercial services...
Innovation is receiving considerable attention since companies are facing difficulties to create new products and interact with customers under markets that constantly changes. In the face of such scenario the open innovation seems to be an effective strategy to keep enterprises aware of customer needs and also interact with universities which are able to understand the tendencies and holds deep knowledge...
The penetration of Information Technology (IT) in every field of business has opened up a plethora of employment opportunities at the global level. India has become a global hub for IT services export, where industry has felt a pressing need for acquiring and retaining competent talent. However, there is a strong feeling in the industry circles that students graduating from engineering colleges are...
User requirements elicitation is a complex process that requires stakeholders in teams to collaborate, go through decision-making processes and, finally, to arrive at consensus. During the user requirements elicitation processes, stakeholders who have different backgrounds, view points and understandings, need to clarify, capture and uncover user requirements in an efficient and effective manner....
Dealing with user incidents, questions and problems are important tasks during the maintenance of the software. It is specially important for service providers, which must provide the users with a quick and reliable answer. Many times the incident has been previously solved for other users. In these cases, an appropriate knowledge management strategy could help to improve response times as well as...
Several organizations are developing software processes twenty-four hours, seven days per week, with geographically distributed teams. This environment of software development enables to implement the Follow-the-Sun (FTS) strategy. In this study, we perform a mapping of the literature based upon electronic searching in digital libraries to identify applied practices in development environments twenty-four...
The purpose of this paper is to improve the understanding of Higher Learning Institution and industry collaboration to improve the teaching and learning process. The paper is based upon a quantitative and qualitative study. It is produced after gathering feedback through questionnaires from eighty-three employers throughout Malaysia for the ICT graduates. A group of employers were also interviewed...
We present a PhD project that investigates the use of Social Software (SoSo) in Global Software Development (GSD) teams. Since SoSo in unstructured and informal in its own nature, we explore how informal communication, which is challenging in GSD, is supported by SoSo in distributed teams and how SoSo complements formal tools and documentation.
For designing innovations companies need to consider both the market and technical view. Customers want to solve their individual problems, and companies need to understand these problems before they can design appropriate solutions. Consequently, this is an ongoing collaborative process including many different stakeholders. On this basis, we propose a repeatable collaboration process for designing...
This position paper introduces the project ISSI - Citizen Centric Public Service in Sparsely Populated Areas. In the project we are applying the citizen value model, to improve interaction between citizens and municipal authorities as well as within and between municipal authorities, aiming at a major improvement of the level of service for citizens and SMEs in the sparsely populated northern municipality...
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