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As service organizations have realized that service performance is fundamental to establish their competitive advantage, service climate has been a subject of much service research. This study aims to explore how service climate dimensions impact on service performance. The findings from a survey of 212 employees from Guanghzou hotel industry in China confirm that customer orientation and managerial...
Entrepreneurial firms' actions can be easily away from the predetermined goals or directions when in developing, which are errors. It would be critical for surviving how the firms cope with those errors. Our research defined the error climate as a general tendency to errors of the employees. The research used the free software, Mx, and studied four industries, including IT and software, catering and...
Organization commitment is an invisible contract between organization and employee. How to use this to inspire and keep employees in organization is vital to managers. This paper use three level organization commitment model and turning over model based on a sample from a certain IT company in Wuhan to discuss the relationship between organization commitment and intention of employees turning over...
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