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Although online bank is more and more important in the business, some customers still do not use it. Therefore, this paper analyzes some critical factors that may influence the use intention of online bank, including perceived usefulness, and perceived easy to use based on TAM model and perceived riskness and familiarity. Then this paper takes WELLS FARGO bank as an example which implements successfully...
The e-service quality metric needs continued development and validation when measuring customer's satisfaction and loyalty in internet banking environment. This study use E-S-QUAL scales and D&M IS success model to design the research model, to assess a internet banking loyalty model, a set of empirical data including 405 usable questionnaires were collected by online survey to test estimates...
The increasing popularity of the Internet in China has created great challenges and opportunities for various business sectors. The banking industry is no exception. To sustain business competitiveness, more and more financial institutions are providing Internet banking services. Thus, there is a need for research to investigate the way in which Internet banking site features ultimately influence...
Banking sector in China has been substantially influenced by the development of the Internet. As more and more financial institutions launch their Internet banking services, examinations of factors critical to customer adoption decisions become increasingly important. Based on the UTAUT model, the D&M model, and the concept of trust, a comprehensive research model was developed and empirically...
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