The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Many scholars illustrate that innovation is the most important determinant of technological firm performance and the existing evidence has indicated the crucial role of knowledge flow and social interaction among partners in innovation activities, but little research has linked knowledge sharing and social capital with firm performance from a holistic perspective of innovation strategy. This paper,...
ASP outsourcing is one promising business activity and efforts have been done to investigate the critical factors which improve clients' satisfaction level in developed countries. However, no efforts have been made to investigate the contributing role of functional capability of ASP to the increase of clients' satisfaction in China, one of the biggest SMEs market to develop ASP business. The results...
Providing customized services to satisfy the customers from different industry background is the emerging and critical issue of the success of the third party logistics company. This paper develops a modular logistics service platform for the third party logistics providers who are facing varied customer requirements from different industries, targeting quick identification of customer requirements...
The Abu Dhabi Water & Electricity Authority (ADWEA) has played a pioneering role in developing an Outsourced IT Governance Framework for a large public sector company in the region. This paper presents a case study of the strategic intent of outsourcing IT operations and evolution of an optimal IT Governance Framework. This framework is fully aligned with the strategic plans of ADWEA Group and...
Logistics outsourcing risk is emerging as a key challenge to logistics management in supply chain. The risk analysis is a critical first step in managing logistics outsourcing risk. The main purpose of this paper is to study the risk associated with logistics outsourcing using system dynamics theory. Firstly, we analyze the logistics outsourcing risk from the system thinking perspective. Secondly,...
Logistics services have developed greatly in the last decade in China, and had a continuously increasing demand for speed, reliability, reduced costs and value added services. To minimize the potential negative effects, Logistics service quality is paid more and more attention. This paper is to develop a fuzzy evaluation model for assessing service quality of a 3PL company. The model includes two...
The movement of materials has always been the main issue in supply chain management, transportation links all the members in the supply chain and fulfill the upmost objective of customer delivery. In order to realize quick response to customers' requirement as well as delivery high-quality product, companies give up the traditional vertical integration structure by means of focusing on their core...
In the competitive business environment, customers are increasingly seeking quality products, excellent service, low price, and perceived value for money. The present study proposes a strategic improving action model based on the combination of refined Kano's model and customers' satisfaction level. This integrated model can provide the guidance for service industries to offer customers enhanced value...
The requirement for small satellites has been on a rise ever since 1957. The clients are spread far and wide on the globe. They have diversified requirements for payloads and are also limited by budgets for these satellites. These aspects tremendously increase pressure on design and development teams from translating abstract specifications to detailed designs to meet customer requirements. Ongoing...
This paper summarizes the contractor selection criteria and performs an in-depth analysis about the risk of contractor selection. It constructs an evaluation system which can reduce the risks and improve the maneuverability under consideration of the characteristics of telecommunication project. Finally it applies the evaluation system to a specific project from a manufacturing company in telecommunication...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.