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This paper focuses on reducing consumers' perceived risk through Website service quality cues in C2C e-commerce trading. It reveals a negative correlation between consumers' perceived risk and Website service quality in C2C E-commerce trading, and explores the internal composition of this relationship. Functional, physical, service, and psychological risks are found to be negatively affected mainly...
A basic part of the logistics management in companies is the purchasing function, and the appropriate selection of vendors is one of the prime responsibilities of this function. Many conceptual and analytical models have been developed for addressing the vendor selection problem. While it has been recognized that vendor selection is multiobjective in nature, litle has been done to develop techniques...
The very competitive business climate dictates efficient and cost effective delivery and support of IT services. Compounded by complexity of IT environments and criticality of IT to business success, IT service providers seek multi-tenant solutions to reduce operational cost and improve service quality. In this paper we consider a multi-tenant solution for IT service management and examine its critical...
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