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The rapid development in the Internet technology has accelerated the support of Customer Relationship Management (CRM) systems to customers. Hence, electronic CRM (E-CRM) systems emerged. The proposition of this paper is that the success of introduction of e-CRM performance can be improved by interweaving knowledge management concept. The aim of this study is to fit in the selected KM and e-CRM models...
How can technical writers understand not only excellence in project management knowledge, but also the effects of globalization on how project management knowledge is used in project conception and project planning when major stakeholders live in third world countries? This study focuses in particular on project conception for the use of cell phone and Web 2.0 technologies with an NGO based in the...
Although there are very much information and services for tourists available on the Internet, their disparity and heterogeneity not only makes manual but also automated travel planning difficult. Such difficulties may result in grievance to visitors especially due to price, schedule, and local situation uncertainty. To address this problem, we propose a Tourist Service Integration and personalized...
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