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Twitter is one of world most famous social media. There are many statement expresed in Twitter like happiness, sadness, public information, etc. Unfortunately, people may got angry to each other and write it down as a tweet on Twitter. Some tweet may contain Indonesian swear words. It's serious problem because many Indonesians may not tolerated swear words. Some Indonesian swear words may have multiple...
Recently, as social networking websites become increasingly ubiquitous, there is also a surge in academia to study their potential impacts on business practice. One strand of literature focuses on the public sentiment expressed through social media and how such sentiment shape business environment. Previous researches have proved that public sentiment on social media does have an impact on movie's...
With Web 2.0 increased user participation in diverse e-communities results in prevalence of information, including emotional information. We examined the influence of negative emotion in an online brand community, MyStarbuckIdea.com developed to collect diverse customer ideas for firm's innovation, with the purpose to investigate how such emotion affects customer innovation activities in the community...
In this paper we mine over 80 million twitter micro logs in order to explore whether data from this social media initiative can be used to identify sentiment about tourism and Thailand amid the unrest in that country during the early part of 2010 and further whether analysis of tweets can be used to discern the effect of that unrest on Phuket's tourism environment. It is proposed that this analysis...
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