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China's ecommerce merchants now face fierce competition in fast delivery that brings difficulty in balancing the cost and customer satisfaction. This study aims to investigate Chinese consumers' cognition on delivery speed when shopping online. We tested the interaction between delivery speed and other variations by setting laboratory experiment. It is found that the delivery speed is not the most...
This paper presents some consumer concerns on factors influencing their adoption of e-commerce in developing countries. Saudi Arabia was chosen to be the case study for this research. Many researchers report that e-commerce has grown in most developed countries. The majority of their citizens and firms have benefited from applying e-commerce in both local and global markets. Unfortunately, many developing...
Now the B2B E-business websites compete fiercely, and a website s visiting quantity becomes an important factor for improving its profit. Information, design, assurance and communication are four dimensions of e-commerce website success model. This paper provides the empirical test of an adaptation of DeLone and McLean's IS success model in the context of e-commerce. We examined the key characteristics...
Due to perceived high risk in the first transaction and Internet low switching cost, building consumer initial trust is crucial for online vendors. Extant research has often examined determinants of initial trust from the perspectives of TAM and trust transference, and seldom considered the initial trust building from dual-routes. Drawing on ELM, we analyzed the different effect of argument quality...
Why you always buy something on a website, not on another. Whether does information presentation impact your decision? How to impact? At present, many attentions have been paid to it. In this study, we make some hypotheses about this problem, then in two business sites: "Amazon" & "Taobao", choose two commodities: books and clothing to do a survey, through online questionnaire...
Consumers' loyalty is essential to the enterprises' success in e-commerce. In order to find out which factors have impact on consumer loyalty, a literature review was employed using content analysis and a "7C" model of consumer loyalty in B2C e-commerce was built. Then we did an empirical research to prove the reliability of the model. A questionnaire wad designed and data were collected...
Finding how service recovery impact the customer loyalty is of great significance for e-commerce service enterprises. This empirical study uses factor analysis and structural equation model to establish a model explaining the relationship between online service recovery and customer loyalty. Data analyses prove that service recovery is consist of five dimensions: explanation, communication, policy,...
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