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Relationship between product or service performance and customer satisfaction is treated as linear in QFD (Quality Function Deployment). Under this premise, the final importance of customer requirements acquired in QFD always can hardly reflect the customer needs accurately, and the decision-supporting role of QFD is limited to some extent. In view of the advantages of Kano's model, some scholars...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.