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Modern service innovation might involve more and more participators such as managers, stuffs, R&D members, suppliers, customers and so on. It also makes service innovation become more complex and uncertainly. It enlarges the risk and management difficulty in innovation. This paper creates a process model of service innovation with multi-participator, explores the process properties and relationships...
The purpose of this study is to provide a theoretical framework reflecting new service development performance. Data were collected via face-to-face interviews with KIBS managers knowledgeable about new service development in their organization and researchers specialized in innovation and service management. New service development performance is conceptualized as a multidimensional construct reflected...
Service industry is facing increasingly more pressure with the rise of status of service in social economy. In order to make service industry unlike manufacturing industry, which is vulnerable in face of foreign competition, service industry has to rely on information technology innovations and high-tech management to continuously improve the quality of service products and productivity. Starting...
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