The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Conceptual literature review and empirical generalization by using meta-analysis method are done to get a whole picture of service satisfaction antecedent studies. It is found that three main paradigms, including expectation disconfirmation, service quality and service value are used to explain the antecedents of customer satisfaction in service research history. A paradigm shift can be seen along...
Based on the Meta analysis of the relationship between service quality and customer satisfaction, the paper gets the path model of service quality and proves that there is heterogeneity in the positive correlation between service quality and customer satisfaction. On the support of considerable literature, the paper points out the possible potential mediators that may influence their relationship,...
Marketing science has matured to the point where it seems desirable to take stock of where we are, what we have learned, and develop a research agenda for extending the knowledge base that has developed. For some old topics, the need today is not for additional empirical data but for some means of making sense of the vast amounts of data that have been accumulated. Meta-analysis method can make quantitative...
Nowadays, conflicting research findings have been concluded on the relationship between product innovation and business performance. To deep the understanding of the relationship between the two variables and resolve such inconsistent findings mentioned above, this paper uses meta-analysis which has received more and more attention in the field of management research to further analyze related studies...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.