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Design of effective communication dialogs can help to determine trust between humans. This paper reports an experimental study to explore and predict trust using two different scripted dialogs. The first dialog represented a business scenario, while the second was a fire rescue. Trust was measured using subjective psychological criteria of Ability, Benevolence and Integrity which were embedded in...
The maturing of Web 2.0 infrastructure fosters the rapid generation and dissemination of electronic word-of-mouth (e-WOM). The abundance of e-WOM allows online service providers to facilitate consumers' trust building. However, due to the often coexistence of two forms of e-WOM, namely numerical rating and opinionated review, consumers can perceive cognitive dissonance between the former and the latter...
This study contended that the largest difference between continuance intention and general behavior intention depends on the existence of satisfaction with the confirmation of the ex post expectations about the products or services. The factors of attraction of online game design, trust, perceived risk, and social motives were proposed to have associations with both satisfaction with and continuance...
The literature on distrust in information systems (IS) research is still in its infancy. In this literature review, we have compiled the IS-related texts on distrust from the major journals and conferences and examined how the IT artefact itself is portrayed and conceptualised. We find that a majority of the research treats information technology in a nominal way, failing to explicitly theorise about...
Perceived risk becomes more and more important in e-commerce when we explain the consumer's behaviors. Based on studying element and source of perceived risk that affected risk perceived during consumer's online shopping, this article firstly included conception of perceived risk in online purchasing, perceived risk types, the performances and source, and then analyzed the relationships between trust...
The purpose of this paper is to present a conceptual framework of trust in C2C e-commerce. This paper summarizes some essential qualities, dimensions and models of trust in e-commerce. By literature review, the paper proposes a conceptual framework of trust from multi-disciplinary perspectives, namely, technology, psychology, management, marketing and each includes subdimensions. And due to the importance...
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