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The relationship between customer satisfaction and corporation performance is one of the most important research focuses of management scholars. Many researches have explored their positive correlation, but there is no research on the internal mechanism of this influence process yet. In this article, we develop a theoretical framework that specifies how customer satisfaction affects corporation performance...
From the viewpoint of complex networks, an input-output relevancy complex network model is established to describe the input-output relations among the industry departments in the national economy. The main statistical network characters including weight and strength distribution, clustering coefficient and average distance are discussed by analyzing the real data published by the National Economic...
Corporate credit ratings are important financial indicators of investment risks. Traditional credit rating models employ classical econometrics methods with heteroscedasticity adjustments across various industries. In this paper, we propose using machine learning techniques in predicting corporate ratings and demonstrate, empirically, that multiclass machine learning algorithms outperform traditional...
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