The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
In recent years, the telecommunications have used the concept of NPS (Net Promoter Score) for customer relationship management, but there is neither definite theory research nor instructive instance research. However, this paper summarizes an approach with instance case analysis to improve customer loyalty via NPS data mining, which has extensive and practical significance for tele-companies. First,...
Using statistics and data mining methods, this paper researched the prediction method of the amount of the new customers and the transfer customers in telecom package preview. The amount of new customers could be predicted according to time series method based the historical data of a similar package, and the amount of transfer customers could be predicted with the finding to the rules of customer...
Nowadays, customer churn is one of the toughest problems. Thanks for the development of database and data mining, the customer churn rate can be predicted exactly. But is the higher churn rate customer should be the most urgent to retain? The customer intention tactics is becoming the core problem for the customer churn management. This paper aimed to introduce the network value to the customer intention...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.