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Service level agreements (SLAs) are considered not only a central tool for managing QoS compliance, but also a differentiating factor between service implementations. In today's application environments with fast instrumentation deployment cycles in hybrid Cloud platforms, managing QoS compliance poses tremendous challenges, including how to deliver solutions that live up to promised QoS properties...
With the evolution of service computing ecosystems and the promises of the Cloud, there is an increasing need for service evaluation and monitoring across a wide range of QoS dimensions. Although in the literature service monitoring is tightly coupled with Service Level Agreement establishment, existing approaches do not provide a holistic model for Cloud service evaluation. In this paper, we present...
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