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There is a prominent connection between human health and human emotion. This connection has encouraged researchers to produce numerous applications in order to facilitate patients and therapists. In this paper, through a review study we highlight how the development of intelligent emotion aware e-health systems can facilitate patient's satisfaction, emotion wellbeing, and physical health, and improve...
Quality of Experience has become a significant parameter in evaluating and rating video services. This paper presents the impact of gender on the Quality of Experience for video services. Initial results from subjective tests show that male viewers requested higher video quality compared to female viewers, while female viewers concentrated more on the contents of the video.
Cloud federation is a group of aggregated providers, who are mutually cooperating and collaborating to share their resources in order to improve each other services. It has lured the attention of commercial industries towards itself for its effective utilization of cloud resources. Effective management of the resource is very much required in order to increase the profits of an individual service...
O2O (Online to Offline) is a new type of e-commerce model. Traditional recommendation methods focus on commodity rather than service, and lack the consideration on customer context and service status. In order to improve the quality of O2O service recommendation, this paper proposes an O2O service recommendation algorithm based on customer context and trust service. The method mainly includes two...
Service level agreements (SLAs) are considered not only a central tool for managing QoS compliance, but also a differentiating factor between service implementations. In today's application environments with fast instrumentation deployment cycles in hybrid Cloud platforms, managing QoS compliance poses tremendous challenges, including how to deliver solutions that live up to promised QoS properties...
During recent years, there has been an increasing interest in the potential opportunities that can be attained with promoting Smart Cities; a concept that can be reached based on Information and Communication Technology (ICT). The Smart Cities concept is considered achievable by horizontal integration of a number of vertical industries in order to empower sustainability and improvements on quality...
In the last few years, O2O (Online To Offline) mode become more and more popular, which brings offline service and online web service together, it is important to consider the quality attributes of offline service when recommending service for users online. But in the field of service discovery system, most of the studies focused on function and quality requirements of online service, not on offline...
In this paper, we present a framework for evaluating the QoE of a service that includes functional and non-functional service requirements. Non-functional requirements are classified into objective, subjective, and business parameters that affect Quality of Service (QoS), Quality of Experience (QoE), and Quality of Business (QoBiz), correspondingly. As those metrics have a strong dependency between...
Mobile devices today are increasingly being looked upon as potential platforms for service provisioning rather than mere 'service consumers'. There is, however, much that needs to be done to realize this. A detailed, dynamic, and lightweight service description is an important requirement for the automatic and efficient discovery, selection, and subsequently provisioning of services over mobile devices...
Virtual Communities (VCs) are dominating our daily activities from different insights. Social, Business, Professional, Educational and many VCs are competing to conquer the cloud by targeting more audience through the services they provide. The diversity, magnitude and quality of provided services raise a new challenge for managing these services. Consequently, the success or failure of VCs depends...
The Cloud Computing paradigm has enabled the multi-tenancy architectural approach in Cloud applications. In a multi-tenant application, one single instance is shared by many tenants (users). Since each client has its own and particular requirements and context, that are exposed to change in time, the process of realizing customizable and adaptable services becomes complex and difficult to handle....
With the looming urgency of e-Health technology mandated certification, privacy protection implementation and e-Health reporting in the year of 2014, service providers have to conform to the latest e-Health regulations (i.e., the "Final Rules of 2014") in the United States. We investigated the Service Context Management Solution for both the CE (Covered Entity) and BA (Business Associate)...
In the absence of legal authorities and enforcement mechanisms in open e-marketplaces, it is extremely challenging for a user to validate the quality of opinions (i.e. Ratings and reviews) of products or services provided by other users (referred as advisers). Rationally, advisers tend to be reluctant to share their truthful experience with others. In this paper, we propose an adaptive incentive mechanism,...
Future Networks will constitute a complex, highly miscellaneous, decentralized and dynamic environment, the requirements of which cannot be handled by traditional management schemes. The alternative is the approach of governance framework of service and network management, which targets at guidance of the behavior of autonomic and legal network entities and resources, based on specific service demands...
Future Internet will constitute a complex and dynamic environment, the requirements of which cannot be handled by traditional management schemes. The alternative is the approach of autonomic service and network management, which targets at guidance and orchestration of the behavior of autonomic and contemporary network entities based on specific service requirements and business goals. In this context,...
The advent of cloud-based services stimulates dynamic interaction/composition of various enterprise applications. In this context, Quality of Service (QoS) monitoring is key, since assessing the actual quality of what service users are paying for has become a mission-critical business practice requirement, and it will be even more so in the future. QoS-MONaaS (QoS MONitoring as a Service) is a portable...
Consumer protection is an issue of great importance to Saudi Arabia, leading to the formation of a consumer protection agency as part of the Ministry of Commerce and Industry. However, studies have shown that this agency has not ensured adequate protection for consumers. This paper investigates whether better consumer protection may be achieved in Saudi Arabia through the design and implementation...
In this paper we propose a method of translating enterprise business objectives into service delivery policy rules in Mobile Broadband networks. This enables enterprises to control their own session policies for BYOD (Bring Your Own Device) users and apply selective funding with prioritized service delivery. The proposed eBC (enterprise Business Context) Policy process uses internal corporate data...
With the growth of mobile applications, user context becomes a dynamic but important factor for quality of service (QoS) in the cyber world. Many digital services have distinctly different performance under different service contexts. At runtime, an unexpected transition of user context may cause an application to fail to deliver the required QoS. In this paper, we propose a proactive service selection...
Future Internet (FI) constitutes a complex and dynamic environment, the requirements of which cannot be adrressed by traditional management schemes. The alternative is the approach of autonomic network and service management. In this context, the UniverSelf research project proposes a promising solution, called Unified Management Framework (UMF), which targets the unification of autonomic network...
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