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Reading reference documentation is an important part of programming with application programming interfaces (APIs). Reference documentation complements the API by providing information not obvious from the API syntax. To improve the quality of reference documentation and the efficiency with which the relevant information it contains can be accessed, we must first understand its content. We report...
Online reputation system plays an important role in building consumer trust to online life merchants and the online rating is one of the most important factors to be successful for them. The new reputation dimension is explored by applying content analysis on the basis of the large number of customer comments collected from the website (www.koubei.com). And then the linear regression and linear regression...
The purpose of this paper is to present a conceptual framework to evaluate electronic-business (E-B) capabilities using a latent content analysis. Using the interviews to top managers of firms which applied E-B through different ways as our research contents from some popular websites, the paper identifies three E-B capabilities, namely E-B strategy capability, E-B managerial skills and E-B technology...
Asynchronous discussion forum can provide a platform for online learners to communicate with one another easily, without the constraint of place and time. This study explores the analysis process of online asynchronous discussion. We focus upon content analysis and social network analysis, which is the technique often used to measure online discussion in formal educational settings. In addition, Soller's...
Recently, blogs boom with easy publishing tools to lager popularity on the internet. And with broad links, blogs become important information sources. Some enterprises even have chosen blogs as a channel for products/services promotion. Bloggers introduce news and goods to blog visitors and present related information. However, when receiving diversely framed information, people react differently...
The objective of this research is to apply content analysis and decision tree criteria to analyze unstructured customer data. Base on this analysis, the hidden customer knowledge is discovered and a customer relationship management models is proposed. This could provide the best service model owing to the enounced of customer-orientation and making more effective marketing strategy. Finally, a case...
Consumers' loyalty is essential to the enterprises' success in e-commerce. In order to find out which factors have impact on consumer loyalty, a literature review was employed using content analysis and a "7C" model of consumer loyalty in B2C e-commerce was built. Then we did an empirical research to prove the reliability of the model. A questionnaire wad designed and data were collected...
Asynchronous Discussion Forum (ADF) is now regularly as a component of Computer Mediated Communication (CMC) and take a central place in Computer Supported Collaborative Learning (CSCL). However, it is apparent that the field of CMC or CSCL lacks established methodologies to analyze it. This paper discusses the problem overview and offers a solution concept to integrate between Content Analysis (CA)...
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