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This paper describes an analytic and synthetic new service development (NSD) method for devising collaborative service systems (CSSs). The predominant NSD method is a process-based one that belongs to the well-established service blueprints approach in order to create flexible flowchart-like models of customer-provider interaction flows. In contrast to the static service blueprints approach, the proposed...
Fostering the nation's innovation is the key role of public research and development (R&D). However, there has been little research into how to manage innovation in public R&D. This paper reviews innovation management in the context of public R&D by focusing on the following four aspects: the mission of public R&D, publicly in-house R&D, collaborative projects, and the application...
Innovation has been treated as an essential factor to the development of organizations and wealth generation. However, the inherent complexity of the process has shown a hard obstacle to the diffusion of innovation on enterprises. There is no magic formula to innovate; companies that are known to be innovative have different innovation processes. This is because innovation is intimately bound to the...
The thesis, based on complexity adaptive system theory, simulates the evolvement process of industrial clusters innovation network by making use of simulation means. It is shown that innovation agents adjust constantly action rules themselves in order to adapt to the circumstance, which results in the emergence of innovation network. At the same time, some complications, knowledge difference and the...
The construction industry has been facing a paradigm shift to (i) increase; productivity, efficiency, infrastructure value, quality and sustainability, (ii) reduce; lifecycle costs, lead times and duplications, via effective collaboration and communication of stakeholders in construction projects. Digital construction is a political initiative to address low productivity in the sector. This seeks...
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