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Service imagery refers to a meaning that can be proposed to customers as a set of values such as the emotional, psychological, socio-cultural or environmental dimensional consumption, going beyond the utilitarian perspective. The notion of service imagery is novel for it being not only for communication but also the elements, resources, and value outcomes in a service value network design. The targets...
This paper is a follow-up of a previous paper, dedicated to the description of a holistic view of the user experience (UX) model, presenting the refined user experience framework and model within the Experiential Living Labs for Internet of Things (IoT) applications. The holistic model of UX was instantiated for six different use case domains appertaining to the Internet of Things (IoT) based services,...
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