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Customer Satisfaction in higher education is regarded as a degree to which customers is satisfied with the education service in general. Literature review and empirical studies show that, First, service quality in higher education is a key prerequisite of customer satisfaction; Second, service price in higher education has no significant direct influence on customer satisfaction, but has little indirect...
With the development of economy and urbanization in China, Property Management of residence (PMR) has been playing more and more important role in people's living. Service quality of property management of residence (SQPMR) and how to evaluate it have increasingly been become the focus of social attention as well. However, in real life, people usually use qualitative method to estimate SQPMR. The...
Based on structural equation modeling (SEM), theory of five dimensions of service quality is proved to be suitable in sportswear retailing in China. It analyzes the relationship among five dimensions and puts them in order of importance as to service quality in sportswear retailing. Service quality, customer satisfaction and customer value which are main factors affecting customer loyalty were selected...
Based on Structural Equation Modelling (SEM), service quality, customer satisfaction and customer value which are main factors affecting customer loyalty were selected to build a model of service quality affecting customer loyalty and eight hypothesis were put forward in this paper. Demonstration research was given to check the model and hypothesis. The result showed that service quality is the key...
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