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This paper offers a systems thinking approach for easing the tension between the front office (responsible for meeting client requirements) and the back office (responsible for providing necessary company capabilities) in the transformation of a product focused company to a product service provider. These parts of the company may have competing objectives and cultures that must be reconciled to ease...
Organizational culture has been widely studied in management research during the past 30 years. Most culture and effectiveness researchers have employed numerous qualitative and quantitative approaches on proving that organizational culture variables can predict effectiveness or cultural variables can indicate effectiveness. Yet, few of them have done anything to construct an evaluation index system...
Activity based costing/management system is one approach which its lunching and implementing in practice will bring advantages for the users. However, lake of knowledge to the ones leadings ineffectiveness of lunching and implementing activity based costing, budgeting and management systems will lead to wasting of financial and human sources in an organization. Organizations have no choice but rebuilding...
Firms have invested heavily in knowledge management (KM) with the aim to build a knowledge capability and use it to achieve a competitive advantage. Research has shown, however, that not all knowledge management projects succeed. Some studies report that about 84% of knowledge management projects fail. This paper first identifies and explains barriers that exist in two KM areas: organizational planning,...
There is usually much reaction amongst employees when a new system is introduced in an organization. These changes are intended to improve performance but sometimes cause considerable controversy amongst the employees and management. This study examines the implementation of lean enterprise (LE) system and it attempts to analyse the reactions of employees at a manufacturing company (SMC.CO) in Cape...
Investigating inter-organizational cooperation from the perspectives of both partners is important especially when there are interdependencies between the channel partners. The study attempts to accommodate the perspectives of both partners involved in a buyer-supplier relationship and if differences exist between these perspectives, then to understand why these differences exist. The data for this...
Previous studies report unusually high failure in ERP projects. Thus, it is necessary to perform an assessment at the initial stage of an ERP implementation program to identify weaknesses which may lead to project failure. In this paper, a new look at the determinants of organizational readiness to implement an ERP project is presented and using fuzzy analytic network process a practical framework...
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