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The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature...
With the increasing prevalence of online shopping, many companies have begun to provide "live help" functions on their Web sites to facilitate interactions between online consumers and customer service representatives. However, little is understood as to the effect of live help service contributing to online consumers' perceptions. We investigate the effect of live help service on system...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.