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The purpose of this article is to present a case study of an action plan as a service management tool in the Thai public sector. The case will show how the Thai public sector formulates, implements, evaluates, and improves its development plans. In addition, it shows how relevant organizations coordinate and cooperate with one another at national, provincial, and individual team levels. This article...
KeyCorp, a financial institution with $100 billion in assets, has been working hard to get our new projects started fast, on the right path, with a solid foundation. We took the advice of the famed rock band The Beatles, when they sang, ldquoCome together, right now.rdquo This paper shares a program we developed called agile connections, which brings people together early in a project to get it started...
An organizational level test strategy needs to incorporate metrics to make the testing activities visible and available to process improvements. The majority of testing measurements that are done are based on faults found in the test execution phase. In contrast, this paper investigates metrics to support software test planning and test design processes. We have assembled metrics in these two process...
A process is an important concept in modern software development. Only when the activities are organized in process descriptions, can these be communicated, followed, observed, and improved. The basis for understanding what testing is, is therefore the understanding of the testing process. This paper presents the general concept of a process, and expands on this to present a suggestion for a generic...
Too often projects deliver software of which the quality is difficult to predict. Sometimes the project completion is delayed due to the continuous change of requirements while the software is still being built. The quality level must align with the company needs. It is extremely important that the planned benefits of an IT system are reached. When the benefits are not achieved it will cause much...
The Computer Science Department at the University of Montana consistently provides a realistic commercial software development and/or maintenance experience for both undergraduate and graduate students. Through the undergraduate capstone sequence and the graduate level two semester sequence in software engineering students learn and apply software engineering techniques. However, they face unexpected...
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