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The article describes the process of analysing and improving the rolling stock repair. The problem was ineffective qualification of additional works and elements to be replaced in the renovated wagons. The qualification is carried out before undertaking the repair activities. Improper qualification increases the cost of renovation and, in consequence, causes the customer to incur additional expenses,...
The article evaluates the failure rate of devices in the Mechanical Processing Plant using a traditional quality tool, the Pareto-Lorenzo diagram. A comparative analysis of failure rates was performed, recorded in repair, inspection and maintenance card. Then, changes were proposed in order to reduce failure rates and earlier detection of equipment malfunctions. In order to analyze the failure rate...
The work was undertaken to measure and assess the quality of motor car maintenance and repair services with using the SERVQUAL method. In the investigation, the survey method was used. The inquiry form consisted of two parts. In the first one, identification questions were asked to define the customer’s profile, characterizing the car user. The other one included substantive questions of the SERVQUAL...
In the paper considered questions provide the required quality of mating parts of fixed joints thanks to improving the electroerosive alloying technology and its purposeful combination with other technologies that will considerably increase tightness of fixed joints, as well as their reliability and durability.
During operation, aircraft (AC) are subject to use, maintenance, repair and disposal. Each of those processes requires adequate quality. This study presents requirements related to quality management with which an AC maintenance and repair sub-system ought to comply. Documents containing requirements pertaining to both management and technical aspects have been analysed. Applicable standards and regulations...
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