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The purpose to develop internal evaluation on the service quality of power supply is to satisfy the need to provide high quality service for customers. In this paper, through the research on operating links of client service and quality control process of power supply enterprises, an index system for internal evaluation on the service quality of power supply is constructed. On this basis, the improved...
Because of the influence of psychosocial and environmental factors, customer behavior is sometimes uncertain and inconsistent. However, most of the existing customer segmentation approaches are for certainty segmentation, which cannot objectively describe customerpsilas random and uncertain behavior. Therefore, this article proposes an index system of dynamic customer segmentation based on customer...
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