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Although some documents deal with the impacts of producer services on regional innovation capability, relative empirical studies are rarely found in China. The relationship between producer services and innovation capability of state-level hi-tech development zones is empirically studied with principal component analysis and correlation analysis respectively, and it is proved that producer services...
Modern service industry is one of the main sectors which promote development of economy. Core competence evaluation of modern service industry cluster has been a very significant theoretical and practical problem of the research on industry cluster. The goal of the investigation is to assess core competence of modern service industry cluster accurately and visually. In order to get the priorities...
Service industry cluster has played an important role in economic system of an area. Core competence evaluation of modern service industry cluster has been a very significant theoretical and practical problem of the research on industry cluster. The goal of the investigation is to assess core competence of modern service industry cluster accurately and visually. The primary factors of core competence...
In the era of knowledge-based economy, the contribution of innovation of service enterprises to economic development is growing, but the existing theories are focused on technological innovation of manufacturing enterprises mainly. Comparing to manufacturing enterprises, service enterprises pay more attention to the innovation to satisfy customer demand and accumulate knowledge. This paper establishes...
The rise and development of the service industry depend on the competitiveness of service enterprises, and service innovation is the source and power of the competitiveness of enterprises. In this paper, knowledge management theory is quoted to explain the formation of service innovation, and then it takes the value chain theory as a research perspective, through an analysis of the value chain of...
The information technology is rapid growing in e-era, service providers introduced the convenient self-service technologies (SSTs). These new technologies can increase service efficiency and save cost mainly due to the fact that the customers can complete their check-in procedures by themselves. However, the introduction of SSTs was not widely utilized immediately. Therefore, the major challenge presented...
The service industry of Tianjin has made considerable progress and outstanding contributions to the fast economic development of Tianjin in recent years, but still there are a great deal of problems in its own development. On the basis of analyzing the current situation and problems of service industry in Tianjin, the paper constructs the competitiveness evaluation index system of service industry...
Service innovation management has only recently emerged as an academic discipline. Studies on innovation performance evaluation in the service sector, however, have received little attention from academic researchers. By reviewing relevant literature, this paper defines the service innovation performance and sets up a service innovation performance evaluation (SIPE) index system in service enterprise...
This paper analyses the efficiency of the regional R&D service industry technological innovation activities process from elements input to science and technology (S&T) output and transformation with the data of R&D activity in Chinese provinces from 2000 to 2006 by means of C2R (CCR) model of Data Envelopment Analysis (DEA) technology. The results show that most of China's regional R&D...
We argue in this paper that in expanding global competition, when the knowledge base of products and markets is complex and the sources of performance advantages are widely dispersed, the locus of innovation will be found in inter-firm collaboration, rather than in individual firms. By examining the role of firm resources and capabilities in innovation and business relationship management, we put...
Service innovation has a positive impact on the performance of new services. Considering service costs, service efficiency, decrease of the heterogeneity and perish ability of service, many enterprises adopted Self-Service Technologies (SSTs) into their service process. This paper explored service innovation to SSTs attitude impact factor that is based on service innovation model by Hertog & Bilderbeek...
In recent years, many service companies have strived to enhance their service innovation capability to survive in the high velocity market. There are different methods to enhance service innovation capability. Especially, customer knowledge development process always fosters service innovation success. From analyzing customer knowledge management and service innovation capability, this paper established...
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