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The paper analyzes the sharing of risks and rewards in IT service contracts from a service system perspective. Using a formal model, it can be shown under which conditions a risk-reward sharing contract can be advantageous for both supplier and customer and, thus, make the IT service system that is formed by them more efficient. Decision criteria for the selection and suitable design of such contracts...
The paper investigates the contest behavior in outsourcing service competition by applying contest theory, and constructs the outsourcing service competition model based on contest model. On the basis of analyzing equilibrium of outsourcing service competition, it studies the equilibrium in light of cost variance of the outsourcing service suppliers and explores the effect of cost variance on the...
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