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For IT-services providers, user satisfaction is the key for their company's success. Service providers need to understand the requirements of their users and translate them into their own business goals. Service malfunctions could have negative impact on user satisfaction, therefore to detect and resolve failures of the business process level has become a mission critical requirement for any IT-company...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.