The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Service delivery and customer satisfaction are strongly related items for a correct commercial management platform. Technical aspects targeting this issue relate to QoS parameters that can be handled by the platform, at least partially. Subjective psychological issues and human cognitive aspects are typically unconsidered aspects and they directly determine the Quality of Experience (QoE). These factors...
This paper explores the antecedent influencing factors of relationship benefits form the perspective of personality traits. Empirical study in service context shows that social affiliation has directly and positively impact on perception of confidence benefits and social benefits. Need for variety negatively influences the perception of confidence benefits and marginal negatively influences perception...
Service process is a crucial concept deserving careful and ever-upgrading observations. Information diffusion hence the mediating function of ICT inside service process also requires being revisited with a fresh methodology. Cooperatively adopting the psychologically inclined D/S and C/T model, the paper develops a framework of analyzing ICT's mediating role in the whole service life cycle extending...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.