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Although the popularity of activity-centric process management systems (PrMS) has increased during the last decade, there still exist business processes that cannot be adequately supported by these PrMS. A common characteristic of these processes, which is neglected by current activity-centric PrMS, is their need for object-awareness, i.e., the explicit processing of business data and business objects...
We developed a quality of service (QoS) management system to support service level management (SLM) for global enterprise services. The QoS management system is integrated with one of our enterprise services in a preproduction system, an identical system as the production system but in a test environment. Lab experiments showed that our integrated solution helps global enterprise services to better...
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