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Negative emotions such as anger recognition in particular can deliver useful information to both the customer and the agent of Interactive Voice Response platforms. The state-of-the-art of emotion detection is characterized as not taking into account real-life emotion behavior but “realistic” induced emotion. This study is part of the French project Voxfactory (Cap Digital). The aim is to analyze...
Anger detection in speech-based automated telephone applications is a growing field of research. In this work we report on inter-labeler agreement in a “real-life” anger detection task for Interactive Voice Response (IVR) systems. The presented study is based on a corpus of 1.911 calls containing 22.711 utterances and describes considerations prior to the rating process. We point out difficulties...
Current methods of assessing psychopathology depend almost entirely on verbal report (clinical interview or questionnaire) of patients, their family, or caregivers. They lack systematic and efficient ways of incorporating behavioral observations that are strong indicators of psychological disorder, much of which may occur outside the awareness of either individual. We compared clinical diagnosis of...
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